PM1: Measuring the Value of Your Information Management Program

"Information asset" needs to be more than a metaphor - you need to provide demonstrable measures that your information management programs are working. This presentation reviews techniques and methods for measuring both the advancement of an Information Management Program as well as the value it is providing to the company.

Measuring the improvements and benefits of data programs are also critical to maintaining the interest of the stakeholder groups, as well as determining whether the program is focusing on the most valuable initiatives.

Using one or more case studies as examples, we will show how metrics can be created for any type of company or organization and what types of metrics are suitable for measuring the success of your information management or data governance program.

We will also review:

The difference between a metric and a key performance indicator (KPI)
Essential categories and types of measurements
Linking progress metrics and impact metrics
Aligning metrics to key business goals and objectives
How to communicate measurements in a meaningful way

Having worked with the software and systems providers' key to the formulation of Master Data Management (MDM), Kelle O'Neal has played important roles in many of the groundbreaking initiatives that confirm the value of MDM to the enterprise. Recognizing an unmet need for clear guidance on the intricacies of implementing data solutions, she founded First San Francisco Partners. Under her leadership, FSFP immediately established a reputation as the first-call resource for companies looking to tap the value of Enterprise Information Management (EIM), MDM and Data Governance (DG). Kelle developed her ability to work through organizational complexity, build consensus and drive results in senior roles at companies such as Siperian, GoldenGate Software, Siebel Systems and Oracle. Kelle's strong background enables her to provide expert counsel to organizations seeking to execute an EIM, MDM or DG project. Kelle holds degrees from Duke University and the University of Chicago Booth School of Business.